Subscription Billing FAQ

Managing your subscription billing is simple with Frequense. Here’s what you need to know:

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💳 How Billing Works

• Subscriptions are automatically billed to the payment method saved on your account.

• You will receive an email reminder 5 days prior to your subscription processing.

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⚠️ Failed Payments

• If your subscription payment declines, our system will automatically retry the payment:

  • 1st retry: 2 days later

  • 2nd retry: 2 days later

  • 3rd retry: 2 days later

• If all 3 attempts fail, the order will not process, and you will need to update your payment method to continue your subscription.

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❌ Repeated Declines

• If your subscription payment declines for 3 consecutive months, your subscription will be automatically canceled.

• To restart, you will need to create a new subscription in your account.

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🛠 Updating Your Payment Method

• You can update payment details anytime under:
  My Account > My Subscription > Modify > Payment Method.

• Be sure to update at least 3 business days before your subscription is set to process.

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✅ Quick Tip

Always double-check your saved card details to avoid interruptions in your subscription!

For additional assistance, reach out to [e-mail].