Making your cruise payment on time ensures your cabin remains confirmed and you stay on track for the trip of a lifetime!
๐ก Do I Need a Deposit?
Affiliates who have earned enough points to cover their entire request are not required to make a deposit to request their cabin. However, only submit a request if you plan on participating โ cancellation penalties apply and are based on the value of the cabin being held.
๐ Payment Deadline
If you have a balance after applying your points, your balance must be paid in full by August 17, 2026.
โ ๏ธ If your balance due is not paid by August 17, 2026, your registration will be canceled and your cabin will be released.
๐ How to Make a Payment
- Log in to your back office at my.frequense.com.
- Go to the Shop tab, then select Events.
- Choose Rise & Vibe Incentive Payment.
- Payments are made in $5 increments โ divide your balance due by 5 to get the quantity to enter. (Example: if you owe $200, enter quantity 40.)
- Complete checkout to submit your payment securely.
๐ Payment Confirmation
Once your cabin request (and payment, if applicable) is received, youโll be added to the Rise & Vibe Cruise Incentive Facebook Group and your cabin assignment will follow.
๐ Refund Summary
Refund amounts are based on the cabin value, not the total funds collected. Affiliates who have not paid enough to cover the penalty will be charged the difference.
| Request Between | Refund |
|---|---|
| June 1 โ July 31, 2026 | 100% |
| August 1 โ August 31, 2026 | 50% |
| September 1 โ September 30, 2026 | 25% |
| On or after October 1, 2026 | 0% |
Cancellations must be made through support@frequense.com on or prior to 5:00 PM CT on the date listed.
โ Need Help with Payments?
If you have any questions or need assistance with your payment, contact:
๐ง Frequense Support: support@frequense.com
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